Terms of Service

General Terms and Conditions (GTC)

MOVIDO Media Suisse GmbH, Schifflände 26, 8001 Zürich

1. Scope of Application

These General Terms and Conditions (GTC) apply to all products and services of Movido Media Suisse GmbH, the “Provider,” in addition to any special conditions.

The Provider reserves the right to amend these terms at any time.

2. Contract Term (Duration) and Termination

2.1 The contract term (see Clause 6 “Commencement of the Monthly Contract Term”) depends on the respective package and is determined by the contract concluded with the customer. The contract terms vary between 12, 24, 36, and 48 months.

2.2 Unless the client terminates the contract at least three months prior to the expiration of the contract term or the renewal period, the contract shall automatically and silently renew for the duration of the initial contract term specified in Clause 2.1.

2.3 This does not apply if the subject matter of the contract is a product for which the parties have expressly agreed on automatic termination of the contract.

2.4 Terminations must be made in writing. The timeliness of the termination depends on its receipt by MOVIDO.

2.5 The service provider is further entitled to terminate the contract unilaterally with immediate effect for good cause.

2.5.1 Good cause includes, in particular, the service provider’s monthly costs for advertising services exceeding 50% of the client’s monthly payment.

2.5.2 Good cause also includes unilateral contract rejections or contract amendments by the respective advertising platforms that restrict the service provision.

2.5.3 The service provider has grounds for extraordinary termination, in particular, if:

2.5.3.1 the client’s credit report is negative;

2.5.3.2 the client suspends payments, becomes insolvent, or falls into payment arrears;

2.5.3.3 insolvency proceedings are initiated over the client’s assets or are rejected due to insufficient assets;

2.5.3.4 the client otherwise materially breaches its contractual obligations.

2.6 If MOVIDO terminates the contract with immediate effect for good cause, the client shall, if advance payments have been made, receive a pro-rata refund based on the services already provided by MOVIDO and the client’s advance payments.

2.7 The service provider reserves the right to stipulate a longer notice period for termination in connection with products for which no contract term has been agreed.

2.8 The right to extraordinary termination in accordance with contractual and statutory provisions remains unaffected. If the client is responsible for the grounds of extraordinary termination, the service provider is entitled to a lump-sum compensation claim amounting to three-quarters of the monthly base fees that the client would have been required to pay from the effective date of the extraordinary termination until the next ordinary termination date. Any expenses saved by the service provider shall be deducted. The client retains the right to prove that the service provider incurred a lower loss or no loss at all. Other claims of the parties remain unaffected.

3. Contract Renewal

As part of a contract extension, the Provider reserves the right to send an “Offer for Contract Renewal” via email.

If no response is received within fourteen (14) days after receiving this notification, the contract will be automatically renewed under the same conditions to avoid service interruptions.

By confirming this renewal or not objecting within the given period, the customer accepts the terms of this contract, including the referenced GTC.

4. Payment Terms

The Provider charges a fixed fee for production and the first contract year, as well as, if specified in the order confirmation, an activation fee. The Provider reserves the right to require an advance payment for certain services. Billing may be done directly or through delegated invoicing by Swissbilling AG.

The second year of the contract for all products will be invoiced in the following year.

4.1 Invoicing, Payments, and Delays

The Provider informs its customers that it has chosen to delegate invoicing to Swissbilling AG, while some services will continue to be invoiced directly by Movido Media Suisse GmbH.

For invoices via Swissbilling, customers must make their payment within 30 days net without fees or in three installments within 30/60/90 days with a 2% fee per QR.

The Provider may charge a reminder fee of CHF 15 on its own invoice if the payment is not made by the due date.

The customer is informed that late fees may also be charged for invoices managed by Swissbilling in case of payment delays.

4.2 Unpaid Invoice, Suspension of Services

If a payment is overdue by more than 30 days past the due date, whether on an invoice issued directly by the Provider or through Swissbilling AG, Movido Media Suisse GmbH reserves the right to suspend its services for the customer or all online services, demand full payment, and charge a CHF 250 reactivation fee.

Movido Media Suisse GmbH also reserves the right to transfer the collection of outstanding payments to a debt collection agency.

Special Terms for the Movido Listing Service

1. General Information

With the Movido Listing product, the Provider enables the customer to expand their online presence through specialized software that distributes their business information across various platforms, including search engines, business directories, online listing portals, digital maps, and navigation systems (the “Platforms”).

At the customer’s request, the Provider publishes details about the customer’s business—such as name, address, phone number, opening hours, and promotional content in the form of text, images, etc. (“Data”)—on these third-party platforms. The customer provides this data at the beginning of or during the contract period.

However, the Provider cannot guarantee that every platform will accept the submitted data or that the data will be fully and promptly integrated. To deliver this service, the Provider relies on partners and/or subcontractors.

1.2 Access to the Dedicated Software Dashboard

The customer can access the software’s features through a personal user area on the dashboard.

For this purpose, the Provider grants the customer a non-exclusive, non-transferable right to access and use the software and its features for the duration of the contract.

All rights to the software remain exclusively with the Provider and its partners.

1.3 Data Verification and Responsibility

Some platforms may require customer verification (via phone or mail) before publishing the data.

  • The customer must have a Google My Business (GMB) account and grant Movido Media access to publish their data.
  • Other platforms may introduce similar verification requirements at any time.
  • Movido Media Suisse GmbH and/or its partners must remain co-owners of the Google My Business account throughout the contract term.

If needed, the Provider may assist the customer in setting up a Google My Business account once, with the customer’s cooperation. In this case:

  • The customer authorizes the Provider to create the GMB account on their behalf and link it to the software.
  • The Provider will list their email contact as an administrator.
  • Once the account is created, the Provider transfers admin rights to the customer via email.
  • The Provider’s responsibility ends once admin rights are transferred, and the customer assumes full responsibility for managing and updating the account.

After admin rights are transferred, the customer is solely responsible for complying with Google’s terms of use. The Provider is not responsible for setting up the GMB account and has no obligation to achieve specific results in the account creation process. If necessary, the Provider may require the customer to create the account independently.

Throughout the Movido Listing service period, the data displayed on third-party platforms may be automatically updated due to integrations between these platforms and the software.

  • It is the customer’s responsibility to ensure that the data entered in their user area complies with the terms of use of these third-party platforms.
  • The Provider is not obligated to verify the customer’s data, including potential third-party rights associated with such data or any other customer-provided content.

The customer acknowledges that after contract termination, some platforms may continue displaying previously published information.

  • Upon contract termination, the relevant links will be removed.
  • The customer is solely responsible for any published data and its use.

The customer agrees to indemnify the Provider against any third-party claims related to the use of the Movido Listing service and the publication of their data, including reasonable legal defense costs for the Provider.

The Provider’s liability is strictly limited to direct damages arising from the intended use of the Movido Listing product.

  • Indirect damages (such as lost revenue or lost profits) are excluded from liability.
  • The Provider’s total liability can never exceed the value of the services provided and actually paid for by the customer.
  • The customer expressly releases the Provider from any liability beyond this limit.

1.4 Network of Platforms / Terms of Use

The composition of the Provider’s platform network may change at any time. Specifically, certain platforms may be removed or replaced during the contract period. However, this does not constitute a defect in the service and does not release the customer from their obligations.

The customer acknowledges that each platform establishes its own terms of use and privacy policies. It is the customer’s responsibility to review and comply with these terms.

1.5 Customer Support for Technical Issues

A hotline is available seven days a week to assist the customer with technical issues related to the software.

  • The customer may also use the hotline to request changes to their data.
  • The hotline does not provide training on how to use the software.

2. Customer Obligations

The customer is required to provide the Provider with all necessary information and data in a timely manner for the proper delivery of the service.

2.1 Data Accuracy and Compliance

The customer guarantees that the data provided for publication is:

  • Up-to-date and accurate
  • Free of third-party rights
  • Not pornographic, defamatory, harassing, offensive, or otherwise inappropriate
  • Not promoting violence, violating moral standards, or breaking any legal provisions

2.2 Customer Rights and Data Processing Consent

The customer guarantees that they own all necessary rights for the service to be provided.

By using the Movido Listing service, the customer grants the Provider the right to process and distribute their data to fulfill the service. This includes:

  • Processing, storing, modifying, supplementing, deleting, and forwarding the data to partners and connected platforms
  • Allowing customers and users of these platforms to use the data

Additionally, the customer acknowledges and agrees that the Provider may need to grant additional data processing and usage rights to these platforms, including:

  • A worldwide, non-exclusive, transferable, and free license for platforms to:
    • Combine, modify, or supplement the data
    • Store it in databases
    • Use it internally
    • Sell, distribute, or promote products containing the data
    • Grant data usage rights to their own customers

The customer acknowledges and agrees that once a platform or its customers have used any of the provided data:

  • The Provider is not obligated to ensure that the data is removed from the platform’s products, systems, or devices.
  • The Provider is not responsible for preventing the platform, its customers, or third parties from modifying or using the data.

3. Prices and Billing

3.1

The prices quoted by the Provider are always exclusive of VAT.

3.2

The Provider reserves the right to change the prices for the service at any time. These new prices take effect upon contract renewal and will be communicated to the customer in advance.

3.3

Before the scheduled production date, the service is activated for the Provider to facilitate deployment. Therefore, cancellations cannot be accepted, and the full invoice for the first contract year remains due.

4. Data Protection

The Provider processes, stores, and uses data only to the extent necessary for the purposes set out in this contract, while always complying with applicable data protection regulations.

4.2

The Provider acts solely as an intermediary between the customer and various platforms and is not responsible for how these platforms process customer data and information.

The customer acknowledges and agrees that before publishing the data, the Provider may need to grant platforms additional rights to process and use the data.

Since each platform has its own terms of use and privacy policies, the Provider has no control over these rules.

It is solely the customer’s responsibility to review and comply with these policies.

Special Conditions for the “Social Networks” Service

This service covers the management of the customer’s social media accounts, specifically for:

  • Facebook
  • Instagram
  • LinkedIn
  • Google My Business (excluding other social networks)

The customer acknowledges and agrees to grant the Provider a mandate to manage all the services specified in the Movido Media offer.

Handling Customer Reviews

  • The Provider is authorized to respond to positive reviews.
  • The Provider monitors negative reviews and may respond only with the customer’s approval, which can be given orally or via email.

Content Scheduling and Publication

To ensure a fast and efficient content strategy, the Provider will send a shared content calendar via email, proposing upcoming social media posts.

  • If the customer does not respond, the Provider is authorized to publish the proposed content.
  • If the customer wishes to make changes (within the agreed contract terms), they must inform the Provider within a reasonable timeframe.

Special Conditions for the Website Service

1. Production Schedule and Billing

1.1 Billing and Payment Options

At the end of the month in which the order is accepted, the Provider will invoice the production costs and the first year of the contract.

  • The customer may choose to pay in three monthly installments, covering the period from the start of production until the website goes live.
  • In some cases, the Provider may require a 50% upfront deposit before production begins.
  • This deposit must be paid within 7 days to Movido Media Suisse GmbH to initiate website production.
  • The remaining balance for the first contract year must be paid within 30 days or in three installments via Swissbilling.

1.2 Content Submission and Production Timeline

After receiving the “Content for Your Future Website” email from the Provider, the customer must submit the required content within a reasonable timeframe to ensure that the website is completed within 8 weeks from the scheduled production date.

  • If the customer fails to provide content despite multiple follow-ups, the Provider reserves the right to proceed independently and create a mock-up design as a proactive solution.
  • The customer must review the mock-up within 15 days and communicate any requested changes to the Provider.
  • If the customer does not respond within the given deadline, the Provider may force the website to go live (possibly on a standby URL).
  • At this point, the website will be considered delivered to the customer.

If the customer decides not to proceed with the provided mock-up design, the full outstanding invoice remains due.

1.3 Contract Duration

The contract starts on the date the website goes live and is valid for one or two years, as per the agreement.

2. Service Availability

2.1 24/7 Availability and Downtime

The service is available 24 hours a day, 7 days a week. However, the customer acknowledges that temporary interruptions may occur due to technical issues, maintenance, or service updates.

Additionally, the customer understands that the Provider is not responsible for the availability of third-party services required for the use of website or specific features of the product.

2.2 Technical Support and Hotline

For technical issues related to the website, customers can contact the Movido Media support hotline at:

📞 +41 (0) 44 500 82 05
 🕘 Monday to Friday: 9:00 AM – 5:00 PM

  • During business hours, requests are forwarded to the Movido Media website support team for processing.
  • On weekends, a support ticket is created, which will be addressed starting Monday at 9:00 AM.

🔹 Limitations of Support Services

  • The hotline does not provide training for using the CMS management tool.
  • The hotline does not offer content modification services (such as editing text or images).
  • Content modifications are handled through the Annual Maintenance Service (Correction Cycles), subject to the conditions outlined in the customer’s contract.

3. Domain Name

3.1 Domain Name Registration

The domain name for the website product is chosen in consultation with the customer and registered by the Provider.

  • The customer is listed as the domain owner.
  • The Provider acts as the technical contact and billing contact.

3.2 Using an Existing Domain Name

If the customer already owns a registered domain name, it can be used for the website product provided that the customer submits the necessary transfer details to the Provider.

  • If the required elements are not provided within 30 days of contract signing, the customer must choose another domain name, which the Provider will register.
  • If the customer does not select a new domain name, the Provider is authorized to register a different domain name on the customer’s behalf.

3.3 Customer’s Responsibility for Domain Name Transfer

The Provider is not responsible for verifying whether the customer has the legal right to transfer and register the domain name.

By requesting the Provider to transfer a domain name, the customer explicitly declares that they have the legal authority to do so.

3.4 Compliance with Third-Party Rights

The customer expressly declares and guarantees that their chosen domain name and website usage do not infringe on third-party rights, including:

  • Company name rights
  • Copyright laws
  • Trademark laws

3.5 Domain Name Management During Contract Period

  • The Provider will manage the domain name as the technical contact for the duration of the contract.
  • The Provider will handle all technical responsibilities and fee payments associated with the domain.
  • Upon contract expiration, these obligations cease, and the Provider is no longer responsible for the domain’s management.

4. Website Content

4.1 Customer Responsibility for Content

The customer is solely responsible for the content of their website.

  • The customer ensures that their content does not violate any legal regulations and does not contain:
    • Pornographic, defamatory, harassing, offensive, or inappropriate material
    • Calls to violence
    • Content that violates public morals or ethical standards

4.2 Links to External Websites

Links included on the website that lead to external sites outside the website service are only allowed if they meet the same conditions as outlined above.

4.3 Violation of Content Guidelines

If the Provider determines that the customer has violated any of these provisions, the Provider has the right to suspend services until the website complies with the contract.

4.4 Search Engine Indexing

A basic indexing setup for Google will be implemented at the start.

However, the Provider only commits to best-effort measures and is not obligated to guarantee any particular ranking or results on Google or any other search engine.

5. Storage and Publishing of Content by the Customer

5.1 Customer-Managed Content

With the website product, the Provider may allow the customer to input and edit their website content independently.

  • The customer explicitly agrees that their content will be published online without review by the Provider.
  • However, the Provider retains the right to remove any content at any time if it violates the contract.

5.2 Editing Access & Registration

The customer’s ability to modify their content may require a registration process.

  • The customer must provide the necessary information and update their content as soon as possible.
  • The customer is solely responsible for the accuracy of their registration details and any personal information they submit.
  • The Provider has the right to revoke the customer’s registration at any time to ensure compliance with these General Terms and Conditions.

The Provider takes security precautions to protect its application from unauthorized third-party interference, but complete protection is not guaranteed. The Provider is not liable for any consequences resulting from unauthorized access.

5.3 Password Security

  • The customer is responsible for keeping their assigned password confidential.
  • The customer is liable for any use of the website service under their assigned username.

6. Additional Options

The website product allows the Provider to offer additional optional features to the customer.

6.1 E-Commerce Module

With the E-Commerce Module, the Provider offers the customer a generic online sales platform for selling goods and services.

  • The E-Commerce Module does not include inventory management or similar functionalities.
  • The customer is solely responsible for ensuring compliance with delivery restrictions, whether they are legal (e.g., minimum age requirements) or organizational (e.g., limited stock availability).

6.2 Legal Compliance for E-Commerce Activities

By selling goods and services via the E-Commerce Module, the customer is fully responsible for:

  • Obtaining all necessary permits
  • Complying with all applicable legal regulations

This includes but is not limited to:

  • Federal Act Against Unfair Competition (UWG)
  • Federal Alcohol Act (AlkG)
  • Food and Consumer Goods Ordinance (LGV)
  • Criminal Code (StGB)
  • Price Indication Ordinance (PBV)

The Provider does not assume any responsibility for verifying the customer’s compliance with these laws and regulations.

6.3 Social Media Integration

The customer acknowledges that during the use of the website product, content from the website website may be automatically shared on the customer’s linked social media pages due to integrations.

  • The customer must ensure that the linked website content complies with the terms of use of the respective social networks.
  • When the website contract expires, all links to social networks will be removed.

6.4 Indemnification and Limitation of Liability

The customer agrees to indemnify the Provider against any third-party claims related to:

  • The use of the website product
  • The E-Commerce Module
  • Links to social networks
  • The publication of content, whether protected or not

The indemnification covers all reasonable legal defense costs incurred by the Provider.

The Provider’s liability is strictly limited to direct damages arising from the intended use of the website product.

  • Indirect damages (such as lost profits) are explicitly excluded.
  • The Provider’s total liability can never exceed the value of the services actually provided and paid for by the customer.
  • The customer expressly releases the Provider from any liability beyond this limit.

Email Hosting

Email hosting is NOT included in the website package.

  • The customer must purchase email services from a third-party provider.
  • If the customer wants to use email services with the same domain name as the website product, they must provide the Provider with the necessary DNS configuration details.
  • This ensures that emails are correctly routed to the customer’s mail server for sending and receiving messages.

Intellectual Property

  • All intellectual property rights related to the website product exclusively belong to the Provider and remain with them.

End of Contract

  • Upon expiration of the maintenance contract, if the customer does not wish to renew, the Provider will:
    • Provide the authorization code for the domain name transfer.
    • Deliver image and text content files from the website before deactivation.

Special Conditions for the mySEO Service

1. General Information

With the mySEO product, the Provider offers the customer the opportunity to improve the organic ranking of their website on Google.

These terms and conditions for mySEO define the legal relationship between the customer and the Provider regarding the use of the product and are an integral part of the contract between the two parties.

1.2 SEO Campaign Process

At the start of the SEO campaign, the Provider will give the customer a set of technical recommendations, such as:

  • Optimizing the robots.txt file
  • Improving the sitemap

The customer has two options:

  1. Provide the Provider with access to the website’s source code so the Provider can implement the included optimizations.
  2. Have a third party handle the implementation (at the customer’s expense). However, if the third party fails to meet the required specifications, the Provider cannot be held responsible, as this may hinder the campaign’s performance.

For websites not created by Movido Media via the website service, the Provider may engage an external service provider to optimize SEO performance on open-source CMS platforms like WordPress.

Keyword Selection and Optimization

  • The Provider will propose a list of keywords or phrases to improve the website’s Google ranking.
  • The customer must adhere to this selection and collaborate with the Provider in finalizing the keywords.
  • The customer cannot demand that the Provider work with a personal selection of keywords.

💡 However, the Provider may agree to include additional keywords outside its original selection, but cannot be held liable for the results.

Onsite & Offsite SEO Optimization

  • The Provider, under the customer’s approval, will optimize the text content on the website (Onsite SEO).
  • If necessary, the Provider may also create Offsite SEO content on external websites to improve the website’s visibility and backlink profile.

1.3 SEO Campaign Report

The Provider will send the customer a PDF report via email detailing the SEO performance of the selected keywords.

1.4 Provider’s Obligations

🚨 The Provider does not guarantee any specific SEO results. Instead, they are only committed to implementing best practices and strategies to improve the website’s performance.

1.5 Website Management for SEO

To execute the SEO campaign effectively, the SEO expert may require access to the customer’s website.

Customer Responsibilities

The customer must choose one of the following options:

  1. Grant the Provider access to the website’s source code for independent SEO management.
  2. Retain website access and manually implement the Provider’s SEO recommendations within a reasonable timeframe.

🚨 If the customer appoints a third party to manage the implementation and the third party fails to apply the recommendations—even after being reminded via email—the Provider cannot be held responsible for the website’s SEO performance.

Additionally, in such cases, the customer is still required to pay for the service, and no refunds or payment disputes will be accepted.

Special Conditions for the Google Ads Service

The Google Ads product provides the customer with the following services:

  • Execution of advertising campaigns on Google Search
  • Targeted ad groups based on defined campaign themes and keywords
  • Display of search ads in the Google Search engine

Movido Media Suisse GmbH reserves the right to modify product functionalities during the contract period, as long as the changes do not cause unreasonable disadvantages to the customer and the overall service remains equivalent.

1. Campaign Creation and Management by Movido Media Suisse GmbH

  • The campaign setup (including keyword selection) is conducted by Movido Media Suisse GmbH based on the content and information provided by the customer.
  • Before the campaign begins, the customer will receive an email with campaign details.

Customer’s Review & Adjustments

  • The customer must submit any requested adjustments via email at least two business days before the campaign launch.
  • If no changes are requested, the campaign will launch as originally planned.

Modifications During the Campaign

  • During the campaign, the customer can request corrections or modifications to the ad text or keywords via email.
  • Movido Media Suisse GmbH will consider these changes where possible.
  • The Provider is obligated to comply with Google Ads policies, which may require last-minute modifications to the campaign.
  • The customer will be notified promptly if any adjustments are necessary.

Performance Reporting

Movido Media Suisse GmbH provides the customer with an online report to track the ongoing campaign’s performance.

2. Customer Cooperation Requirements

For an optimal campaign setup, the customer must provide content and relevant information to Movido Media Suisse GmbH.

Content Submission Deadlines

  • The customer must submit all necessary content and information at least ten (10) business days before the campaign launch.
  • If the customer fails to meet these deadlines, the campaign launch will be delayed accordingly.

Website Changes & Updates

  • The customer must inform the Provider at least five (5) business days in advance of any planned website changes, as these may require adjustments to the campaign.
  • This does not apply to websites managed by Movido Media Suisse GmbH under the website service.

Third-Party Rights & Legal Compliance

  • The customer guarantees that all submitted content and information do not violate third-party rights (e.g., trademarks, company names, product names).
  • The customer assumes full responsibility for any legal issues arising from their provided content.

3. Use of Third-Party Providers

  • Movido Media Suisse GmbH reserves the right to engage third-party providers for the delivery of its services.
  • If a subcontractor processes customer personal data, they will be subject to legal obligations regarding data protection.

4. Google Ads Fees & Billing

  • Campaign costs and billing details are specified in the contract.
  • Unless otherwise agreed, the advertising budget will be spread evenly over the contract period.
  • Refunds of the advertising budget are strictly excluded.

5. Duration and Termination

  • The contract duration and termination terms are defined in the agreement.
  • Movido Media Suisse GmbH will make every effort to ensure the campaign starts on the agreed date.

Customer-Initiated Termination

  • The customer may request to end a campaign at any time with five (5) business days’ notice.
  • Termination does not affect the contractual payment obligations, meaning the customer is still required to pay the agreed fees.

Provider’s Right to Suspend or Terminate the Campaign

  • If the customer violates the contract, the General Terms and Conditions (AGB), or these specific conditions, Movido Media Suisse GmbH has the right to suspend its services until the issue is resolved.
  • Movido Media Suisse GmbH may immediately terminate an active campaign or modify ad content and keywords if it has reasonable suspicion that the ads or keywords violate the customer’s obligations.
  • In such cases, the customer has no right to compensation, including:
    • No claim for replacement campaigns
    • No right to a campaign extension
    • No fee reduction or refund

6. Disclaimer of Guarantee

  • Movido Media Suisse GmbH commits to conducting the campaign with care and expertise.
  • However, there is no guarantee for:
    • A specific number of clicks or visits
    • A specific ranking or placement of the ads
  • Movido Media Suisse GmbH is not responsible for:
    • Google service outages
    • Google maintenance downtimes
    • Other technical issues related to Google Ads

7. Data Protection

  • The customer must comply with applicable data protection laws.
  • The customer must ensure they are legally authorized to commission Movido Media Suisse GmbH and to share any personal data.
  • The customer is responsible for:
    • Obtaining necessary consent if required.
    • Fulfilling all legal information obligations regarding personal data processing.

The customer agrees to indemnify Movido Media Suisse GmbH against any third-party claims related to the lawful processing of personal data under this agreement.

8. Data Processing on Behalf of the Customer

If the customer provides personal data to Movido Media Suisse GmbH for processing, the customer remains the sole data controller under data protection laws.

8.1 Scope of Data Processing

  • Movido Media Suisse GmbH processes customer-provided personal data only for the agreed contractual purposes.
  • The data is stored and processed on Movido Media Suisse GmbH’s systems on behalf of the customer.

8.2 Processing Restrictions

  • Except where legally required, Movido Media Suisse GmbH will only process personal data:
    • For contract fulfillment
    • For the defined purposes
    • According to the documented instructions of the customer
  • The customer’s instructions derive from the contract and the way they use Movido Media Suisse GmbH’s services.

8.3 Confidentiality

  • Movido Media Suisse GmbH ensures that all personnel handling personal data are bound by confidentiality agreements, unless they are subject to a legal obligation of secrecy.

8.4 Security Measures

  • Movido Media Suisse GmbH will implement appropriate technical and organizational measures to protect personal data in compliance with:
    • Swiss data protection laws
    • Article 32 of the EU General Data Protection Regulation (EU-GDPR)

8. Additional Data Protection Provisions

8.5 Assistance with Data Subject Rights

Within reasonable limits, Movido Media Suisse GmbH will assist the customer in complying with their obligation to inform affected persons as required by applicable data protection laws. The Provider will also respond to customer inquiries regarding data subject rights.

8.6 Notification of Potential Legal Violations

If Movido Media Suisse GmbH believes that a customer instruction regarding the processing of personal data may violate applicable data protection laws, the Provider will inform the customer immediately.

8.7 Support for Legal Compliance & Data Breaches

Movido Media Suisse GmbH will assist the customer in fulfilling their obligations under applicable data protection laws, particularly under:

  • Articles 32 to 36 of the EU GDPR
  • Relevant Swiss data protection laws

In the event of a data breach within the Provider’s area of responsibility, the customer will be notified immediately.

8.8 Documentation and Inspections

  • Movido Media Suisse GmbH will provide the customer with all necessary information to document compliance with data protection laws.
  • If legally required and if the provided information is insufficient, the customer may:
    • Conduct inspections themselves, or
    • Appoint an independent auditor, recognized by Movido Media Suisse GmbH, who is bound by confidentiality obligations.
  • Conditions for inspections:
    • Costs are borne by the customer.
    • Inspections must not disrupt Movido Media Suisse GmbH’s business operations.
    • Prior approval from Movido Media Suisse GmbH is required.
    • Inspections must be conducted during normal business hours.
    • Inspections must not compromise the confidentiality of other customers’ data.

8.9 Cost Reimbursement for Data Protection Services

Movido Media Suisse GmbH has the right to invoice the customer for costs incurred under sections 8.5, 8.7, and 8.8, provided that the customer is informed in advance.

9. Data Handling at Contract Termination

  • Movido Media Suisse GmbH will delete personal data upon request or at the end of the contract, unless legally required to retain it.
  • If deletion is disproportionately difficult (e.g., data stored in backups), the Provider may restrict access to the data instead of deleting it.
  • If personal data is retained after contract termination, the Provider will continue to treat it confidentially in accordance with data protection laws.
  • Anonymized data may be used beyond the contract period for:
    • Error analysis
    • Software development
    • Benchmarking

Contact Information & Legal Details

Movido Media Suisse GmbH
 📍 Schifflände 26, 8001 Zürich, Switzerland

Managing Director:
 👤 Alexiou Stavrou

📞 Phone: +41 (0) 44 500 82 05
 📠 Fax: +41 (0) 44 500 82 06
 ✉️ Email: service@movido-media.ch
 🌐 Website: www.movido-media.ch

VAT ID Number:
 💰 CHE-463.584.052 (pursuant to Article 21 of the Swiss VAT Act – MWSTG)

📜 General Terms and Conditions – February 2025